Frequently Asked Questions

Do you accept Medicare or Medicaid?

Unfortunately, we are unable to accept any type of Government insurance, as we are not affiliated with any hospital. This includes Medicare, Medicaid, CHIP and Tri-Care.

Do I need to make an appointment?

Because we are an Emergency Room, we are strictly on a walk-in basis. There is no need to make an appointment. Simply come on in when the need for quality emergency care arises.

How Much Does a Visit Cost?

As an Emergency Room, we bill your Emergency Room benefits on your insurance plan. The amount you’ll be responsible for when you arrive will be the co-pay amount for an ER visit, based on your insurance plan. This amount can usually be found on your insurance card.

I don’t have insurance, can I still be seen?

Absolutely! We offer a self-pay option for people without insurance. An initial payment will be due upon arrival. The remaining balance will then be billed to you at a later date, usually within 2-3 weeks.

I have some questions about my bill. Who should I contact?

We encourage you to contact our billing company if you have any concerns, questions, or have difficulty paying your bill. You can contact Zoe Reyes at (469) 984-7211 or z.reyes@fam-llc.com